Shipping Policy

At eCart Kashmir, we are committed to delivering your orders in a timely and efficient manner. Our Shipping Policy outlines the guidelines for shipping, delivery timelines, charges, and other related details to ensure a seamless experience for our customers.

1. Order Processing

Orders are processed within 1-2 business days from the date of confirmation.
Once your order is processed, you will receive a confirmation email or SMS with the shipping details.
Orders placed on weekends or public holidays will be processed on the next working day.

2. Shipping Methods

We collaborate with reliable courier partners to ensure secure and timely delivery of your orders. Shipping methods may vary based on your location and the size of your order.

3. Delivery Timeline

Local Deliveries (Within Jammu & Kashmir): 1-3 business days
National Deliveries (Within India): 3-6 business days
Remote Locations: Additional 1-2 business days may apply.

Please note that delivery timelines are estimates and may vary due to unforeseen circumstances such as weather conditions, holidays, or logistical issues.

4. Shipping Charges

Free Shipping: Available on orders above a specific amount (as mentioned on our website).
Standard Shipping Charges: A nominal fee will be applied for orders below the free shipping threshold, which will be displayed during checkout.

5. Order Tracking

Once your order is shipped, you will receive a tracking ID via email or SMS.
Use the provided tracking link to monitor the real-time status of your order.

6. Delivery Policy

Orders will be delivered to the shipping address provided at the time of checkout. Ensure the address is accurate and complete.
If you are unavailable at the time of delivery, the courier service may attempt redelivery or leave a notification for rescheduling.
eCart Kashmir is not responsible for delays caused by incorrect or incomplete addresses.

7. International Shipping

It depends on the country where from you place an order. It will be automatically calculated at checkout.

8. Undelivered or Lost Packages

If your package is undelivered due to reasons within our control, we will take necessary actions to resend the order or process a refund.
If you suspect your package is lost, please contact our support team at the earliest.

9. Returns and Replacements

For issues related to damaged, defective, or incorrect items, please refer to our Refund and Returns Policy for detailed instructions.